Client Rewards

You are automatically enrolled in our client rewards program.

Welcome to Firehouse Animal Health Center’s Client Rewards Program. As part of the Firehouse family, you are automatically enrolled in the program – no forms to fill out, no card to keep track of! Our software system is set up to track your points. We will let you know when you reach the levels described below.

Welcome to Firehouse Animal Health Center’s Client Rewards Program.

You earn one point for every dollar spent.
As long as you are our client, points will never expire.
If you bring in more than one pet, points are added together to maximize your benefits.
24/7 access to our team.
A free personalized dog or cat-sized name tag for your pet(s).
Red or white? We ask because we’ll have a bottle of wine ready for you, just to say “thanks” for giving us a try!
All Firehouse clients receive a credit of $5 for every $250 spent during an individual visit. This credit can be deducted from your bill on the day of service, or Firehouse can donate it to one of our partner animal welfare groups. For a full list of these groups, visit the Giving Back page on our website.

We truly appreciate your referrals. Word of mouth is the primary way that we grow. When you refer a friend, we’ll comp your friend’s first appointment (a $70 value) and apply a $25 credit to your Firehouse account.

Get a free, personalized tag at your first visit. We have sizes for dogs and cats. Silver, Gold, and Platinum members earn free tags for life.

Red or white? We ask because we’ll have a bottle of wine ready for you, just to say “thanks” for giving us a try!

Get the coolest free swag for your pets.

Toys, Firehouse coloring books, cartoons, and more to keep them occupied while we chat.

Client Rewards benefit levels are based on points:

Silver

Once you earn 2,500 points, you will become a silver member for life. You will receive all of the benefits listed below.

Gold

Once you earn 5,000 points, you will become a gold member for life. In addition to the benefits listed below, we will waive the peak seasonal boarding fee at Firehouse Pet Resorts, and you will receive a 2.5% discount on all future products and services.

Platinum

Once you earn 10,000 points, you will become a platinum member for life. In addition to the benefits listed below, we will waive the peak seasonal boarding fee at Firehouse Pet Resorts, and you will receive a 5% discount on all future products and services.

All Silver, Gold, and Platinum Rewards Members receive unlimited:

– Unlimited complimentary Firehouse pet tags for all pets
– Unlimited complimentary nail trims for all pets
– Unlimited complimentary dental exams for all pets
– Unlimited complimentary health certificates (for travel within the US) for all pets

Firehouse Animal Health Center Client Rewards Program Points have no dollar value and can only be redeemed for predefined Firehouse and partner rewards. Although Firehouse strives to partner with quality companies, it is not responsible for awards or discounts given by its partners. Firehouse reserves the right to modify the Client Rewards Program at any time.