Client Rewards

As part of the Firehouse family, you are automatically enrolled in the program.

Welcome to Firehouse Animal Health Center’s Client Rewards Program. As part of the Firehouse family, you are automatically enrolled in the program – no forms to fill out, no card to keep track of! Our software system is set up to track your points. We will let you know when you reach the levels described below.
Here are the basics:

You earn one point for every dollar spent
As long as you are our client, points will never expire
If you bring in more than one pet, points are added together to maximize your benefits

All Firehouse clients receive a credit of $5 for every $250 spent during an individual visit. This credit can be deducted from your bill on the day of service, or Firehouse can donate it to one of our partner animal welfare groups. For a full list of these groups, visit the Giving Back page on our website.

All new Firehouse clients also receive:

24/7 access to our team
A free personalized dog or cat-sized name tag for your pet(s)
Red or white? We ask because we’ll have a bottle of wine ready for you, just to say “thanks” for giving us a try!

We truly appreciate your referrals. Word of mouth is the primary way that we grow. When you refer a friend, we’ll comp your friend’s first appointment (a $60 value) and apply a $25 credit to your Firehouse account.

Client Rewards benefit levels are based on points:

Silver

Once you earn 2,500 points, you will become a silver member for life. You will receive all of the benefits listed below.

Gold

Once you earn 5,000 points, you will become a gold member for life. In addition to the benefits listed below, you will receive a 2.5% discount on all future products and services.

Platinum

Once you earn 10,000 points, you will become a platinum member for life. In addition to the benefits listed below, you will receive a 5% discount on all future products and services.

All Silver, Gold, and Platinum Rewards Members receive the following:

Unlimited complimentary Firehouse pet tags for all pets
Unlimited complimentary nail trims for all pets
Unlimited complimentary dental exams for all pets
Unlimited complimentary health certificates (for travel within the US) for all pets

Firehouse Animal Health Center Client Rewards Program Points have no dollar value and can only be redeemed for predefined Firehouse and partner rewards. Although Firehouse strives to partner with quality companies, it is not responsible for awards or discounts given by its partners. Firehouse reserves the right to modify the Client Rewards Program at any time.

Get in touch!

Have a question for the Firehouse Animal Health Center team? Whether it’s a question about one of our locations, a media request, or anything else, please complete the form below, and we’ll get back to you as quickly as possible! If you need immediate assistance, please call us at 512.645.1000.