Ali relocated to Austin in 2013 after graduating from the University of Florida (Go Gators!) with her BA in Psychology and minors in Latin American Studies and Brazilian Portuguese. Ali always had a love for animals and found her way into the veterinary field as a part-time client service coordinator. Developing relationships with clients and their pets, as well as Firehouse’s focus on creating a stress-free environment, brings her fulfillment.

Ali is taking part in Communication Training at Firehouse and she also attends frequent continuing education courses to learn new skills that improve the client experience. She loves taking the workload off clients by doing the heavy lifting. Her favorite thing about her role is relating to clients and their pets as a pet owner herself.

When she’s not helping clients at Firehouse, Ali enjoys hiking with her pup, mountain biking, going out on the lake or trying out new Austin restaurants.

Gannon’s active listening and superb communication skills help ensure that clients are comfortable and informed about their pets’ treatments. She is patient, taking time to guarantee that each pet is comfortable and receiving the best care. Gannon is skilled at grooming and nail trims, and feels confident around all types of animals. She has a passion for snakes and marine mammals. In order to continue learning, she seeks educational opportunities within the veterinary field and requests feedback from her peers.

She studied Health Sciences and Social Work at Austin Community College, and C# Web Development at Austin Coding Academy. She shares her home with Penelope, a long-haired mix; Chapo, a Shepard mix; and several plants. When Gannon is not working, she loves to draw, watch movies, take her dogs to the park, and cook delicious vegan dishes.

Having worked with animals since she was a young girl, Katie has a gentle and empathetic nature. She knows that making veterinarian visits less stressful for the patient allows the visit to be less stressful for the client. Katie’s value of preparation assists the team in making quick and efficient decisions in our patient’s treatment plans.

Staying informed with the best, most accurate information to share with clients and even other coworkers is important to Katie as she continues her degree in Science.

During her free time, Katie is traveling and loving on her two Richmond SPCA rescue dogs, Tank, and Captain Morgan. 

Olivia’s dedication and perseverance make clients’ visits informative, as well as enjoyable.  Her reassuring manner with patients allows them to have low stress and calm experience.

Currently enrolled in the Penn Foster Veterinary Technician program, Olivia is eager to help clients understand the value of preventive care.

Olivia’s pets include Nox, a Great Pyrenees/Border Collie mix, her cat, Hemmingway, and Nia, a Chestnut Thoroughbred Mare.

Alea’s brings passion, patience, and understanding to our patients and clients. She makes visits as easy as possible by having open communication and establishing genuine relationships with people and their pets. She attempts to know all she can about the pet’s history before their visit, so she can fully understand their needs during their visit. Alea’s willingness to learn and a caring attitude make her a great addition to the Firehouse team.

When not at Firehouse, you can find Alea and her son, their two dogs Alo, a Pitbull-Bulldog mix and Aria, a Pitbull-Terrier, enjoying their time together at the lake.

Pamela is an empathetic, patient, and kind advocate for all animals. Clients can be assured that their pets will be showered with a lot of love and treats while in Pamela’s care, as she strives to make each pet as comfortable as possible. Clients also appreciate Pamela’s strong work ethic and how she patiently listens to all questions and concerns in order to ensure pets get the best care. She likes to read peer-reviewed journals and follow veterinary organizations in order to stay up to date on her skills.

Currently, Pamela is finishing her Wildlife Biology degree. She has two pets of her own: Soren, a German Shepherd, and John Paw, a domestic shorthair cat.