Ali is taking part in Communication Training at Firehouse and she also attends frequent continuing education courses to learn new skills that improve the client experience. She loves taking the workload off clients by doing the heavy lifting. Her favorite thing about her role is relating to clients and their pets as a pet owner herself.

When she’s not helping clients at Firehouse, Ali enjoys hiking with her pup, mountain biking, going out on the lake or trying out new Austin restaurants.

Bio Coming Soon!

Having worked with animals since she was a young girl, Katie has a gentle and empathetic nature. She knows that making veterinarian visits less stressful for the patient allows the visit to be less stressful for the client. Katie’s value of preparation assists the team in making quick and efficient decisions in our patient’s treatment plans.

Staying informed with the best, most accurate information to share with clients and even other coworkers is important to Katie as she continues her degree in Science.

During her free time, Katie is traveling and loving on her two Richmond SPCA rescue dogs, Tank, and Captain Morgan. 

Currently, Pamela is finishing her Wildlife Biology degree. She has two pets of her own: Soren, a German Shepherd, and John Paw, a domestic shorthair cat.

Jenny is a Fear-Free certified technician who believes in building positive relationships with patients in order to help them feel comfortable and normalize veterinary visits. To make visits easier, Jenny focuses on the pet’s body language and takes time to listen to all of the client’s concerns, which allows her to create a personalized plan for each patient and their needs. She understands that owners are the experts on their pets, and so she provides information to help empower owners to make the best decisions, such as when a pet seems off or recommending the best preventative medication for the pet’s lifestyle.

Jenny began in equine veterinary care before working with small animals, and she loves pets of all sizes. She attended the University of Findlay, where she received her BS in Equine Science, and Austin Community College for Veterinary Technology. When not working, she loves spending time at the barn with her horse, Connor, being with her family, and going to the movies. She has two dogs: Lexi, an Italian Greyhound/Rat Terrier mix, and Mr. Ike, a Miniature Pinscher mix.

Shara believes that a successful vet visit begins with proper communication and building strong relationships. This is why she takes time to learn about the pet and owner prior to beginning a pet’s visit. From assisting with leading patients to the exam room to discussing diagnoses, testing, or medications, Shara strives to make visits as easy and comfortable for pets and their owners as possible. She treats every patient like her own pet and checks in to see how they are doing after their appointment. She also enjoys monitoring and helping in surgery and learning new skills to help her better care for pets.

She attended Angelina College, where she played soccer. In her spare time, she enjoys traveling, being outdoors, and relaxing with her English Golden Retriever, Ace. While she loves all animals, she has a special place in her heart for dogs and birds.

Bio Coming Soon!